Shipping policy

Last updated: May 24, 2026

At Jackline Wellness Co, we understand how exciting it is to receive your order, and we are committed to delivering your wellness and pet care essentials as quickly, safely, and smoothly as possible.

This Shipping Policy outlines how orders are processed, shipped, and delivered.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

• Orders are not processed on weekends or holidays
• Processing times may increase during high-demand periods, holidays, or promotional events
• Orders may occasionally ship from different fulfillment partners depending on product availability

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

SHIPPING TIMES

Estimated shipping times may vary depending on your location, product availability, and carrier operations.

Estimated delivery times:

United States:
• 5–12 business days

International Orders:
• 7–21 business days

Please understand that these are estimated delivery windows and not guaranteed delivery dates.

DELAYS

While we work closely with our fulfillment and shipping partners to ensure timely delivery, delays may occasionally occur due to:

• High shipping volumes
• Customs processing
• Weather conditions
• Carrier disruptions
• Incorrect shipping information
• Global logistics issues

Jackline Wellness Co is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

TRACKING YOUR ORDER

Once your order ships, tracking details will be sent to your email address.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

If you have not received tracking information after several business days, please contact us at:

jacqueline@jaxshopifystore.com

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that shipping information is accurate at checkout.

If an incorrect or incomplete address is provided, delivery delays or failed delivery attempts may occur.

If you notice an error in your shipping details, please contact us immediately at:

jacqueline@jaxshopifystore.com

We cannot guarantee address changes once an order has entered processing or shipment preparation.

LOST, STOLEN, OR DELIVERED PACKAGES

Once a package has been marked as delivered by the shipping carrier, Jackline Wellness Co is not responsible for lost or stolen packages.

If your package shows as delivered but you cannot locate it, we recommend:

• Checking around your delivery location
• Contacting household members or neighbors
• Reaching out directly to the shipping carrier

If you still need assistance, please contact our support team and we will do our best to help.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

MULTIPLE SHIPMENTS

Some orders may arrive in separate packages depending on product availability, warehouse locations, or supplier fulfillment methods.

This is completely normal and helps us deliver products more efficiently.

ORDER CANCELLATIONS

Orders may only be canceled within a short window before processing begins.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

For assistance, please contact us as soon as possible after placing your order.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

jacqueline@jaxshopifystore.com

Please include:

• Your order number
• Photos of the issue
• A brief description of the problem

Our team will review the issue and work toward a resolution as quickly as possible.

If you have any questions regarding shipping, tracking, or delivery, we are happy to help.

Jackline Wellness Co
Email: jacqueline@jaxshopifystore.com
Phone: +1 (954) 673-4579
Address: 2409 Bellarosa Circle, West Palm Beach, FL 33411, United States