Refund policy

At Jackline Wellness Co, your satisfaction means everything to us. We are committed to providing premium wellness and pet care products designed to support comfort, relaxation, and everyday well-being for you and the ones you love.

If you are not completely satisfied with your purchase, we are here to help.

RETURN ELIGIBILITY

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition
• Include original packaging and tags where applicable
• Be accompanied by proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund or exchange.

STARTING A RETURN

To request a return, please contact our support team at:

Email: jacqueline@jaxshopifystore.com

Once your request is reviewed and approved, we will provide return instructions, including the appropriate return address and shipping details.

Please note:

• Returns sent without prior approval will not be accepted
• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
• We strongly recommend using a trackable shipping service for returns

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order carefully upon arrival.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Missing parts

please contact us within 48 hours of delivery at jacqueline@jaxshopifystore.com with:

• Your order number
• Clear photos of the issue
• A brief explanation of the problem

We will review the issue promptly and work to make it right as quickly as possible.

NON-RETURNABLE ITEMS

For hygiene, safety, and supplier policy reasons, certain products cannot be returned, including:

• Personal care and hygiene products
• Opened beauty or wellness products
• Customized or personalized items
• Perishable goods
• Gift cards
• Final sale or clearance items

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

EXCHANGES

We currently do not process direct product exchanges.

If you would like a different item, we recommend:

1. Requesting a return for the original product (if eligible)
2. Placing a new order for the desired item

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.

Returned items must still meet the return eligibility requirements outlined above.

REFUNDS

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing typically takes 5–10 business days depending on your bank or payment provider

Please note that original shipping fees are non-refundable unless the return is due to an error on our part.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at:

jacqueline@jaxshopifystore.com

If you have any questions regarding returns, refunds, or your order, please contact us:

Jackline Wellness Co
Email: jacqueline@jaxshopifystore.com
Phone: +1 (954) 673-4579