Privacy policy

Last updated: May 24, 2026

At Jackline Wellness Co, your privacy matters to us. We are committed to protecting your personal information and creating a safe, transparent, and trustworthy shopping experience for you and the ones you love.

This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, make a purchase, contact us, or interact with our services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

ABOUT JACKLINE WELLNESS CO

Jackline Wellness Co operates this website and online store to provide carefully curated wellness and pet care products designed to support comfort, relaxation, self-care, and everyday well-being.

Our store is powered by Shopify, which helps us securely manage our website, payments, checkout process, and customer experience.

INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following types of personal information:

PERSONAL DETAILS

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

PAYMENT INFORMATION

• Payment method details
• Transaction confirmations
• Billing information

Please note that payment information is processed securely through trusted payment providers and is not stored directly by Jackline Wellness Co.

ORDER & SHOPPING INFORMATION

• Products viewed or purchased
• Cart activity
• Wishlist activity
• Order history
• Returns or exchanges

DEVICE & WEBSITE USAGE DATA

• IP address
• Browser type
• Device information
• Website interactions
• Cookies and analytics data

CUSTOMER COMMUNICATIONS

• Messages sent to customer support
• Email inquiries
• Feedback and reviews

HOW WE COLLECT INFORMATION

We collect information in several ways, including:

• Directly from you when you place an order, subscribe to emails, create an account, or contact us
• Automatically through cookies, analytics tools, and website technologies
• Through trusted service providers and partners that help operate our business

HOW WE USE YOUR INFORMATION

We use your information to provide a better shopping experience and operate our services effectively.

This includes:

ORDER FULFILLMENT

• Processing payments
• Shipping orders
• Managing returns and exchanges
• Sending order updates and confirmations

CUSTOMER EXPERIENCE

• Improving website functionality
• Personalizing your shopping experience
• Recommending relevant products

COMMUNICATION

• Responding to customer inquiries
• Providing support and assistance
• Sending important service updates

MARKETING & PROMOTIONS

With your permission, we may send:

• Promotional emails
• Product updates
• Special offers
• Marketing communications

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

SECURITY & FRAUD PREVENTION

We use your information to:

• Protect against fraudulent activity
• Secure customer accounts and payments
• Maintain website safety and integrity

SHARING YOUR INFORMATION

We only share your information when necessary to operate our business and provide our services.

This may include sharing information with:

• Shopify
• Payment processors
• Shipping and fulfillment partners
• Customer support providers
• Marketing and analytics providers

These partners only receive the information necessary to perform their services and are expected to protect your information appropriately.

SHOPIFY & THIRD-PARTY SERVICES

Our website is hosted by Shopify. As part of providing our services, Shopify may process certain customer information to support checkout, payments, website performance, fraud prevention, and store operations.

To learn more about how Shopify handles personal information, please visit:

https://privacy.shopify.com/en

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

COOKIES & ANALYTICS

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand customer behavior.

Cookies may help us:

• Remember your preferences
• Improve website performance
• Personalize your experience
• Measure marketing effectiveness

You can manage or disable cookies through your browser settings.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your stored data

To exercise any of these rights, please contact us using the information below.

DATA SECURITY

We take reasonable security measures to help protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no online transmission or storage system can be guaranteed to be 100% secure.

We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured channels.

DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce policies and agreements

CHILDREN'S PRIVACY

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

INTERNATIONAL USERS

Your information may be processed or stored outside your country of residence, including in countries where privacy laws may differ from those in your jurisdiction.

By using our services, you consent to such transfers where permitted by law.

POLICY UPDATES

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with the revised effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Jackline Wellness Co
Email: jacqueline@jaxshopifystore.com
Phone: +1 (954) 673-4579
Address: 2409 Bellarosa Circle, West Palm Beach, FL 33411, United States